PHOEBE - Terry Long Coat
Description
Shipping & Returns
Shipping
NORTH AMERICA (USA & CANADA)
- Free Shipping: Available for orders over $99 USD
- Ground Shipping (1-7 Business Days): $9.95 USD
- 2-Day Shipping (Business Days): $20 USD
- Next Day Shipping (Business Days): $30 USD
Rest of the World
- Free Shipping: Available for orders over $200 USD
- Standard Shipping: $50 USD
- Express Shipping: $100 USD
- Depending on the location and type of order, this shipping may not include tracking
- Shipping speed will vary based on location and can take up to 1 month or more to be received
Free Shipping is only available in USA and Canada
Shipping Times and Details
Orders placed after 12:00 PM PST will be processed and shipped out the following business day. All orders placed on the weekend will be processed the following business day (excluding holidays). Upon completion of order processing, the shipping information including tracking will be sent to you via email.
Once your order is shipped, we estimate you will receive your order within 1-7 business days of its ship date. Depending on where your order is shipping from / to, shipping times may vary, but we work our hardest to get your order shipped as quickly as possible. Any delays due to increased volume for our courier partners or any customs delays are out of our hands however we will be happy to assist as much as we can.
For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Taxes and Customs
We ship from warehouses in the USA and Canada. Your order may be subject to additional duties depending on where you are located and where the shipment is coming from. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Duties on goods vary widely depending on the product and the country it was manufactured in, but normally total 18-20% of the item price.
If you refuse a shipment from CHRLDR.COM, you are responsible for the original shipping charges as well as the import fees that are incurred upon delivery. These charges are not refunded to you.
For your protection, all orders are subject to review. On occasion this may cause a slight delay in processing your order. Your patience is greatly appreciated!
If you have any questions regarding your order please email us at info@chrldr.com
Returns & Exchanges
Returns over $200 are free. The following rules apply exclusively to purchases made through the chrldr.com website. CHRLDR wants to ensure that you are completely satisfied with your purchase and shopping experience. If there is a reason for a return or exchange, we want this process to be as easy as possible for you, as it follows our Return and Exchange policy.
Exchanges and Store Credits - CHRLDR will issue a prepaid return label. If returns coverage is purchased at time of checkout the label will be covered. Otherwise, you will be responsible for return shipping.
Refunds - are valid only for full price items. Please note the cost of the return shipping label will be deducted from your refund.
To access our returns portal Click Here
Please note:
- All swimwear is non refundable due to hygienic purposes.
- All sale items are valid for store credit or exchangeable only.
- All items purchased on Black Friday & Cyber Monday are FINAL SALE.
- Posters and Cards are non refundable or exchangeable.
To be eligible for a return, the item must be unworn and undamaged with everything intact. Returns are inspected and processed by our returns department within 10 business days of receipt. We are not responsible for items that are damaged or lost during return shipping.
Returned items are eligible for a full refund if shipped within 14 days of the received date. Exchanged items are eligible for an exchange if shipped within 30 days of the received date.
Original shipping charges are non-refundable. Customers are also able to exchange an order no more than one time. CHRLDR will pay for the shipping costs for the items that are sent back to you as long as the reason for the return is directly related to the item ordered. Should we receive a return due to incorrect information submitted at the time of the order such as an incorrect address, customer will be notified and should they wish to have the order shipped back out, customer will be responsible for shipping charges associated with the re-shipment.
All refunds will be credited back to the original method of payment. All refunds will be processed within 3-5 business days of when we received your package. However, your banking institution may require additional days to process the return.
Our Products.
We care about our journey as humans and we’re dedicated to making clothes that are respectful to people and the planet. We are committed to sourcing responsible, high-quality materials in partnership with our manufacturers in Peru and Los Angeles, California.
High-Quality Yarn.
Our signature jersey and terry staples are made of fully hand-harvested Peruvian Pima cotton, softer than other cottons, in addition to being environmentally-responsible and free from impurities.
Superior Craftmanship.
Our dedication to superior craftsmanship translates into well-constructed pieces you will want to keep and wear season after season.
Direct Relationships.
We create mutually beneficial relationships with all of the people involved in creating CHRLDR collections; we take pride in having direct relationships with all of our suppliers and partners.
