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Shipping Details
+ Ground Shipping

Ground Shipping

  • Available for USA and CANADA
  • 2 - 7 business days
  • Orders placed after 12PM EST will be processed and shipped out the following business day
  • Flat Rate: $9.95 USD
  • Free Ground Shipping over $95 USD
For Canadian orders, taxes and duties may apply
+ Express 2 Day Shipping

Express 2 Day Shipping

  • Available for USA and CANADA
  • 2 business days
  • Orders placed after 12PM EST will be processed and shipped out the following business day
  • Flat Rate: $19.95 USD
For Canadian orders, taxes and duties may apply
+ Express Next Day Shipping

Express Next Day Shipping

  • Available for USA and CANADA
  • Next business day
  • Orders placed after 12PM EST will be processed and shipped out the following business day
  • Flat Rate: $29.95 USD
For Canadian orders, taxes and duties may apply
+ International Shipping

International Shipping

  • Available for all countries excluding USA and CANADA
  • 2-7 business days
  • Orders placed after 12PM EST will be processed and shipped out the following business day
  • Flat Rate: $49.95 USD
  • Free Ground Shipping over $250 USD
  • Express shipping is not available for international orders
Taxes and duties may apply
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Shipping & Delivery 

North America (USA and Canada)

  • Ground Shipping (2 - 7 Business Days): $9.95 USD — Free with $99 USD minimum purchase
  • Two Day Shipping (Business Days): $19.95 USD
  • Next Day Shipping (Business Days): $29.95 USD  

Rest of the World

  • Ground Shipping: $49.95 USD — Free with $250 USD minimum purchase
  • Express Shipping not available

Shipping Times and Details

Orders placed after 12:00 PM PST will be processed and shipped out the following business day. All orders placed on the weekend will be processed the following business day (excluding holidays). Upon completion of order processing, the shipping information including tracking will be sent to you via email.

Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date. Depending on where your order is shipping from, shipping times may vary, but we work our hardest to get your order shipped as quickly as possible. Any delays due to increased volume for our courier partners or any customs delays are out of our hands however we will be happy to assist as much as we can.

For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Taxes and Customs

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Duties on goods vary widely depending on the product and the country it was manufactured in, but normally total 18-20% of the item price.

If you refuse a shipment from CHRLDR.COM, you are responsible for the original shipping charges as well as the import fees that are incurred upon delivery. These charges are not refunded to you.

For your protection, all orders are subject to review. On occasion this may cause a slight delay in processing your order. Your patience is greatly appreciated!

If you have any questions regarding your order please email us at pompom@chrldr.com

 

Returns & Exchanges

The following rules apply exclusively to purchases made through the chrldr.com website. CHRLDR wants to ensure that you are completely satisfied with your purchase and shopping experience. If there is a reason for a return or exchange, we want this process to be as easy as possible for you, as it follows our Return and Exchange policy.

For returns or exchanges, please follow the instructions below:

  1. Please send an email to pompom@chrldr.com

  2. Please include the following information in the email:

  • Your name;

  • Your billing address;

  • Your order number; 

  • The reason why you wish to return your item.

  1. Once we receive your email, we will send you an #RA number as well as the return instructions. 

Please note:

  • All swimwear is non refundable due to hygienic purposes.
  • All sale items are exchangeable only.
  • All items purchased on Black Friday & Cyber Monday are FINAL SALE.
  • Posters and Cards are non refundable or exchangeable. 

To be eligible for a return, the item must be unworn and undamaged with everything intact.  Returns are inspected and processed by our returns department within 10 business days of receipt. We are not responsible for items that are damaged or lost during return shipping. 

Returned items are eligible for a full refund if shipped within 14 days of the received date. Exchanged items are eligible for an exchange if shipped within 14 days of the received date.

The customer is responsible for shipping and handling fees for returns. Original shipping charges are non-refundable. Customers are also able to exchange an order no more than one time. You will need to pay for the shipping costs for the items to be exchanged to CHRLDR and we will pay for the shipping costs for the items that are sent back to you as long as the reason for the return is directly related to the item ordered. Should we receive a return due to incorrect information submitted at the time of the order such as an incorrect address, customer will be notified and should they wish to have the order shipped back out, customer will be responsible for shipping charges associated with the re-shipment. 

All refunds will be credited back to the original method of payment. All refunds will be processed within 3-5 business days of when we received your package. However, your banking institution may require additional days to process the return.


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